How to Search for Archived Contacts

Updated on January 4, 2022

Searching Archived Contacts

View previous conversations easily.

If you need to look back at a conversation that has been archived in your portal, simply search for the conversation in the Search box.

Use the table of contents to quickly scroll to specific sections of this article.

1. Launch Message Portal #

Launch the Message Portal as you normally would.

2. Type Name/Number in Search Box #

Start typing the name or phone number of the contact you’re searching for in the search box.

The panel will not show any archived contacts at first. You must type at least four characters to bring up a list of matching contacts.

3. Choose Desired Conversation #

Click on the email/phone number that appears to view the conversation history.

The full conversation will appear once you click on a contact.

Searching Archived Contacts by Label

You can now search your archives for tagged conversations more easily.

1. Click on the Label #

To search for an archived contact by label, simply click the label name in the left side menu.

2. Choose Desired Conversation #

This will pull up any conversations that were tagged with that particular label. Click on the contact to view the conversation history.