ServicersWeb Messaging Portal is the modern Communication Platform for Service Companies.
Best Messaging Solution for Service Companies
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CSRs & Dispatchers
Convenient Communication for Your Customers
- Schedule Appointments
- Confirm Appointments
- Schedule Part Installs
- Receive Model/Serial Tags
- Request Reviews
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Technicians ❤️ SMS
Frustration-Free Work Communication for Techs
- Text Techs, Don't Call!
- Communicate Route Changes
- Request Job Status
- Share Product Images
- Share Model/Serial Tags
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Owners & Managers
Easy Oversight for Owners & Managers
- Reduce Inbound & Outbound Calls
- Reduce Hold Times & Dropped Calls
- Monitor Customer Interactions
- Consistency w/ Canned Replies
- Stop Missing Facebook Messages
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Manage Communication from One Dashboard
Our office team says the texting portal is one of the best things we have implemented. They no longer have to use their personal cell phones to text customers that don't answer phone calls.
Additionally, customers can easily send model and serial numbers without having to call. This helps reduce missed calls after hours and on weekends. Overall, having the texting option on our website raises our level of professionalism.
Doug
Advance Appliance
The Preferred Messaging Platform for Service Companies
Improve Customer Satisfaction
97% of companies found they communicated more efficiently after launching messaging initiatives.
64% of consumers think companies that use messaging value their time.
Add Labels to Your Personal Menu
Each user can customize their set of visible labels. It’s similar to how you organize emails by folder or label.
Find labeled conversations faster!
Product Features
- Unlimited Users
- Unlimited Inbound & Outbound SMS (Text Messaging)
- Live Chat Integration for Your Website
- Facebook Messenger Integration
- Text Now Button to Encourage Messaging
- Personal Menu Conversation Labels
- Google My Business Message Integration (Coming Soon)
- Web Form Integration (Coming Soon)
Browse Our Knowledge Base
Business Hours & Autoresponder
Business Hours & Autoresponder You are here: Main SW Message Portal Business Hours & Autoresponder < All TopicsEnable Business Hours so that your Live Chat …
Labels
Labels You are here: Main SW Message Portal Labels < All TopicsYou can Label contacts or conversations in your Message Portal. Labels will help you …
Canned Messages
Canned Messages You are here: Main SW Message Portal Canned Messages < All TopicsUse canned messages to ensure friendly, quality conversations with customers. Your CSRs …
