ServicersWeb Messaging Portal is the modern Communication Platform for Service Companies.
Best Messaging Solution for Service Companies
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CSRs & Dispatchers
Convenient Communication for Your Customers
- Schedule Appointments
- Confirm Appointments
- Schedule Part Installs
- Receive Model/Serial Tags
- Request Reviews
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Technicians ❤️ SMS
Frustration-Free Work Communication for Techs
- Text Techs, Don't Call!
- Communicate Route Changes
- Request Job Status
- Share Product Images
- Share Model/Serial Tags
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Owners & Managers
Easy Oversight for Owners & Managers
- Reduce Inbound & Outbound Calls
- Reduce Hold Times & Dropped Calls
- Monitor Customer Interactions
- Consistency w/ Canned Replies
- Stop Missing Facebook Messages
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Manage Communication from One Dashboard
Our office team says the texting portal is one of the best things we have implemented. They no longer have to use their personal cell phones to text customers that don't answer phone calls.
Additionally, customers can easily send model and serial numbers without having to call. This helps reduce missed calls after hours and on weekends. Overall, having the texting option on our website raises our level of professionalism.
Doug
Advance Appliance
The Preferred Messaging Platform for Service Companies
Improve Customer Satisfaction
97% of companies found they communicated more efficiently after launching messaging initiatives.
64% of consumers think companies that use messaging value their time.
Product Features
- Unlimited Users
- Unlimited Inbound & Outbound SMS (Text Messaging)
- Live Chat Integration for Your Website
- Facebook Messenger Integration
- Text Now Button to Encourage Messaging
- Google My Business Message Integration (Coming Soon)
- Web Form Integration (Coming Soon)
Browse Our Knowledge Base
Searching Archived Contacts
Searching Archived ContactsCreated OnNovember 2, 2020Last Updated OnNovember 2, 2020byDana Oates You are here: Main SW Message Portal Searching Archived Contacts < All TopicsSearching Archived …
Live Chat Offline Messaging
Live Chat Offline MessagingCreated OnAugust 28, 2020Last Updated OnAugust 28, 2020byDana Oates You are here: Main SW Message Portal Live Chat Offline Messaging < All …
Sending Outgoing SMS Messages: What to Say & Why
Sending Outgoing SMS Messages: What to Say & WhyCreated OnJuly 22, 2020Last Updated OnJuly 23, 2020byDana Oates You are here: Main SW Message Portal Sending …
